As COVID-19 continues to spread, we at Hands to Heart want you to know we are fully committed to the health and well-being of our caregivers and families. The safety of our clients and caregivers is our highest priority. Our caregivers are determined to do everything possible to help and protect your loved one.

Frequently Asked Questions

  1. What is Home Care?

    Home health care offers affordable non-medical care services at home to individuals needing additional assistance with their activities of daily living (ADLs). These services are normally performed by a certified home health aide (CHHA) who is employed by a state licensed agency. Care is often provided in the client’s home setting, however, there are instances where agencies can also offer care for clients in rehab facilities, assisted living facilities and nursing homes.

  2. How long does home care last?

    There is no set length of time for home care—it can vary based on a person’s unique needs. Some home care services may last for a few weeks, while others may be lifelong. If a physician is prescribing your home care, he or she will oversee services until your recovery goals are met. However, if you are making the decision to start home care on your own, you can determine how many hours a week of care you need and how often. Some home care providers may have a minimum hourly commitment to start care or require you to sign a contract for a certain duration of time, so it’s important to ask any provider you consider.

  3. What services do you offer?

    At Hands to Heart Home Care, we provide homemaker and companionship services and personal care services. These services include tasks such as activities of daily living, medication and fluid reminders, personal hygiene and running errands.

  4. Can you only get home care in a private residence?

    No. Home care services can be provided wherever home is—a private residence, a senior living community, or while staying with a friend or family caregiver.

  5. How do people pay for home care?

    This varies and depends on the client needs. There are many different ways people pay for their home care costs. Some services may be covered by private insurance, Medicare, or Medicaid. Some may be covered by workers’ compensation or by Veterans benefits. Services can also be paid for directly by the person receiving care, which is commonly referred to as “private pay.”

    To ensure you are receiving the right service, at the right time, under the right benefit, it’s important to be aware of all of the various sources available to help pay for your home care services (such as Medicare, your health insurance plan, long-term care insurance, or others.) We can help you understand if the services you need are covered by your insurance. We will discuss with your insurance provider how much they will cover and let you know if there is a difference that needs to be paid out of pocket.

  6. Who comes into my house to provide the care?

    Different types of care require different certifications and training. Depending on your specific needs, the caregivers and clinicians coming into your home can vary. You could have different caregivers at different times of the day, week, or month as part of your care plan. Non-skilled services provide personal care and companionship services are most often provided by a home health aide (HHA) or certified nursing assistant (CNA). Skilled Nursing provides Private duty nursing care and home health care services are provided by registered nurses (RNs) or licensed practical nurses (LPNs), physical therapists (PTs), occupational therapists (OTs), or speech language pathologists (SLPs). A medical social worker (MSW) can help individuals and family members connect with community resources. Hands to Heart Home Care currently provides Non- Skilled Services, we can refer you to outside Skilled Serviced Companies if needed.

  7. Why would somebody use home care?

    Home care enables a person to live as independently as possible without having to give up the comforts of their own home. It allows them to be in a familiar environment, sleep in their own bed at night, and stay close to loved ones like family, friends, and pets. It also brings peace of mind to know they have access to skilled, consistent, reliable care when it’s needed, even if those needs change. When compared to other alternatives of care, home care can be significantly more cost effective. At-home care is usually less expensive, more convenient, and effective.

  8. What is a live In Caregiver?

    Live-in or 24hr caregivers are licensed professionals who are qualified to provide care for individuals in private homes. A live-in caregiver will reside with the client around-the-clock and should be available to assist clients on an as-needed basis throughout the work day. There are Department of Labor mandated requirements for breaks, meal time, and required amount of sleep for the home care aides. Live-in care is ideal for those individuals who are no longer secure/safe/able to live alone and do not want to be relocated to a nursing home or other healthcare facility. Our Live-in caregiver services are available on a per day basis instead of on an hourly basis.

  9. Do you offer temporary Home Care?

    Hands to Heart offers temporary Home Care. Our caregivers are available for as little as two (2) hours per shift to as many as 24 hours a day. The care is always based on our client’s needs and preferences. Hourly care and Live-in care can both accommodate any client schedule they prefer.

  10. What is your Cancellation Policy?

    We require 24 hours’ notice for cancellation of a scheduled visit and two (2) weeks’ notice for termination of contract. There are exceptions to this to this two-week policy.